UPDATED: New Referral Opportunities for Military Spouse Professionals – USAA

 UPDATED 1-27-2016

 

 

 

 

Please Note: There are TWO opportunities in this announcement: Tampa & Phoenix. Please scroll all the way through to see both positions.

 

 

 

 

 

 

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Announcement #1

Company: USAA

Location: Tampa, FL

Job Overview: 

USAA is currently seeking talented Customer Service and Sales Representatives (Insurance Policy Service – Auto) for our Tampa, FL call centers. This position will have multiple start dates in March and April, 2016.

PURPOSE OF JOB

As a Banking and Insurance Solutions Representative (Insurance Policy Service – Auto) for USAA, you will provide member on-boarding, servicing and/or facilitation of product sales through various channels. Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

JOB DUTIES

  • Gathers information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
  • Identifies member events to provide solutions on products and close on product sales that meet the member’s needs and facilitate the member’s financial security.
  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.
  • In the Financial Center, interacts with members face to face to close on product sales.
  • Responds to and complete member requests.

TRAINING SCHEDULE

  • Full schedule availability is needed (Monday) – (Friday), 8:00 AM – 4:30 PM.
  • The total amount of training time lasts for 14 weeks, this includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training and On-the-job-training.
  • You must successfully complete a training program. USAA training programs include classroom instruction, computer-based lessons, and instructor-led activities with systems simulations.
  • Employees attending training are expected to meet USAA’s established standards for performance, attendance and conduct.

WORK SCHEDULE

  • Availability to work 40 hours/week between Monday – Saturday to include EVERY Saturday schedule up until 6:00 p.m.
  • A 30 percent Shift Premium pay would apply to work hours scheduled after 6pm, Mon-Fri & weekends.

Minimum Requirements

  • High School Diploma or GED equivalent.
  • 2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to-face – or- Bachelors degree.
  • 1+ years experience multi-tasking in a Windows operating systems environment.
  • This position will require a Property and Casualty license. You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states. USAA will provide the study and training environment to assist you with the licensing exam.

Preferred

  • Bachelors degree
  • 2 years of customer contact experience in a Financial Services Call Center.
  • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
  • Experience cross selling or up-selling products.
  • Auto or Property Insurance experience.

 

Are you a Military Spouse interested in applying?

 

If you’re interested in applying for this position at USAA, please email us.

PLEASE NOTE: YOU MUST ALSO complete the online application process through USAA at the following link: http://bit.ly/1KbnlsQ

 

Announcement #2

Company: USAA

Location: Phoenix, AZ

Job Overview: 

Full Job Title: Customer Service and Sale Representative – (Insurance Policy Service – Auto)

USAA is currently seeking talented Customer Service and Sale Representative (Insurance Policy Service – Auto) for our Phoenix, Arizona call center. The start date for this position is February 1, 2016 and February 15, 2016.

PURPOSE OF JOB

As a Customer Service and Sale Representative (Insurance Policy Service – Auto) for USAA, you will provide member on-boarding, servicing and/or facilitation of product sales through various channels. Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

JOB DUTIES

  • Gathers information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
  • Identifies member events to provide solutions on products and close on product sales that meet the member’s needs and facilitate the member’s financial security.
  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.
  • In the Financial Center, interacts with members face to face to close on product sales.
  • Responds to and complete member requests.

TRAINING SCHEDULE

  • Full schedule availability is needed Monday – Friday, 8:00AM-4:30PM. The total amount of training time lasts for 10 weeks, this includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training and On-the-job-training.
  • You must successfully complete a training program. USAA training programs include classroom instruction, computer-based lessons, and instructor-led activities with systems simulations.
  • Employees attending training are expected to meet USAA’s established standards for performance, attendance and conduct.

WORK SCHEDULE

  • 1130am-8pm 5D40/ M-Sat (TWRF day off) Local time Zone-Time on Application.
  • A 30 percent Shift Premium pay would apply to work hours scheduled after 6pm, Mon-Fri & weekends.

Minimum Requirements

  • High School Diploma or GED equivalent.
  • 2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to-face – or- Bachelors degree.
  • 1+ years experience multi-tasking in a Windows operating systems environment.
  • This position will require a Property and Casualty license. You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states. USAA will provide the study and training environment to assist you with the licensing exam.

Preferred

  • Bachelors degree.
  • 2 years of customer contact experience in a Financial Services Call Center.
  • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
  • Experience cross selling or up-selling products.
  • Auto or Property Insurance experience.

 

Are you a Military Spouse interested in applying?

 

If you’re interested in applying for this position with USAA, please email us.

PLEASE NOTE: You MUST also complete the online application process through USAA at the following link: http://bit.ly/1Q0pvfH

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