At Last…The News We’ve All Been Waiting For

FOR IMMEDIATE RELEASE – January 20, 2016 Contact: Lauren Weiner-(202) 406-0224
In Gear Career Merges with Hiring Our Heroes to Provide Greater Opportunities for Professionally-Focused Military Spouses

 

 

Tampa, FL– In Gear Career (IGC) is pleased to announce our merger with the U.S. Chamber of Commerce Foundation’s Hiring Our Heroes (HOH) program. While the veteran unemployment rate has dropped, the rate for military spouses has held steady at nearly three times that of their civilian counterparts, hovering at nearly 30% for some spouse groups. This situation is not something that we can ignore, and the merger of the two organizations will provide a stronger opportunity to address the issues facing military spouses in the employment realm.

IGC, a Tampa-based non-profit, was launched by Lauren Weiner, Donna Huneycutt, and Haley Uthlaut, the spouses of active duty troops and a Department of Defense civilian, all of whose career progressions were challenged by their frequent moves with the military. Weiner and Huneycutt launched a consulting firm in 2005, leveraging the untapped talents of military spouses on military installations. Uthlaut, herself a veteran, Gold Star spouse, and current military spouse, approached Weiner and Huneycutt to similarly connect and support this untapped professional military spouse labor pool on a broader scale, and together they developed the idea of a non-profit organization to support the spouses that Weiner and Huneycutt couldn’t hire directly. From early on in the group’s history, it worked collaboratively with the US Chamber of Commerce Foundation’s Hiring our Heroes program to support military spouses in progressing or continuing their professional careers, which in turn supports retention of some of our best active duty troops.

In Gear Career was the first non-profit organization to provide local professional networking for military spouses experiencing permanent changes of station. IGC’s unique model targets the root causes of unemployment and underemployment for military spouses. Primarily, the frequent military moves (Permanent Changes of Station, or PCS) mean that spouses cannot build and sustain the professional network that is required for job searches, career progression, and natural mentorship opportunities. IGC’s local chapters around the world work, hand in hand with the community, to develop and sustain these professional networks across professional disciplines. When a spouse PCSes to a new location, they can immediately plug into the professional network in their chosen career field. In the past, spouses developed these networks at each duty station, and the contacts they made were not effectively available to other spouses coming in to the area, except on an ad-hoc basis.

“Military spouses aren’t looking for a hand-out; IGC is looking to ensure that spouses simply have a level playing field in seeking employment opportunities and career progression. Our programs, and particularly our local chapter model, seeks to make sure spouses can hit the ground running in each duty station with the network that is so critical to getting a professional-level job in today’s job market,” says Lauren Weiner, one of the founders of IGC and the Chair of the Board.

Donna Huneycutt points out that many military spouses today married into the military after developing professional careers–and often incurring significant student debt. “In addition to the local networking, we focus on educating employers about the talents of this labor pool and supporting military spouses so that they can port their careers with them after proving themselves on-ground. This means that they can pay back student loans, help support the family, and avoid forcing their active duty spouse to make career choices based on geography.”

IGC routinely worked with local Chambers of Commerce to build and sustain these networks. IGC also advocates for military spouse employment in local communities—including educating employers about the benefits of hiring spouses, and helping to highlight local opportunities from interested employers—through our relationships with local Chambers and other community organizations. “IGC makes personal introductions to hiring managers for specific open positions, instead of simply asking spouses to send their resumes in to a resume database. We find that the personal introduction ensures that spouses don’t get lost in the shuffle, particularly in larger companies,” says Amanda Crowe, Executive Director of IGC.

IGC also worked closely with the US Chamber of Commerce on national programs, including a toolkit for Government Service (GS) employment for spouses. Hiring Our Heroes is a successful program of the U.S. Chamber of Commerce Foundation, supporting efforts to employ veterans and military spouses. Earlier today, Hiring our Heroes announced that 2016 will be designated as “The Year of the Military Spouse” within their organization. The joining of In Gear Career and Hiring Our Heroes will enable us to expand our reach into the communities we serve and provide career development and networking opportunities at the grassroots level for military spouses and employers.

Elizabeth O’Brien, Director of the Military Spouse Program for Hiring Our Heroes, said: “I am so pleased to welcome In Gear Career and Amanda Crowe to Hiring Our Heroes. The merging of our two teams will immediately impact our ability to better serve military spouses and employers at the grassroots level, while providing networking opportunities, and professional development throughout the year.”

 

UPDATED: New Referral Opportunities for Military Spouse Professionals – USAA

 UPDATED 1-27-2016

 

 

 

 

Please Note: There are TWO opportunities in this announcement: Tampa & Phoenix. Please scroll all the way through to see both positions.

 

 

 

 

 

 

usaa_vrt_r_rgb_sld_blu

 

 

Announcement #1

Company: USAA

Location: Tampa, FL

Job Overview: 

USAA is currently seeking talented Customer Service and Sales Representatives (Insurance Policy Service – Auto) for our Tampa, FL call centers. This position will have multiple start dates in March and April, 2016.

PURPOSE OF JOB

As a Banking and Insurance Solutions Representative (Insurance Policy Service – Auto) for USAA, you will provide member on-boarding, servicing and/or facilitation of product sales through various channels. Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

JOB DUTIES

  • Gathers information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
  • Identifies member events to provide solutions on products and close on product sales that meet the member’s needs and facilitate the member’s financial security.
  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.
  • In the Financial Center, interacts with members face to face to close on product sales.
  • Responds to and complete member requests.

TRAINING SCHEDULE

  • Full schedule availability is needed (Monday) – (Friday), 8:00 AM – 4:30 PM.
  • The total amount of training time lasts for 14 weeks, this includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training and On-the-job-training.
  • You must successfully complete a training program. USAA training programs include classroom instruction, computer-based lessons, and instructor-led activities with systems simulations.
  • Employees attending training are expected to meet USAA’s established standards for performance, attendance and conduct.

WORK SCHEDULE

  • Availability to work 40 hours/week between Monday – Saturday to include EVERY Saturday schedule up until 6:00 p.m.
  • A 30 percent Shift Premium pay would apply to work hours scheduled after 6pm, Mon-Fri & weekends.

Minimum Requirements

  • High School Diploma or GED equivalent.
  • 2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to-face – or- Bachelors degree.
  • 1+ years experience multi-tasking in a Windows operating systems environment.
  • This position will require a Property and Casualty license. You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states. USAA will provide the study and training environment to assist you with the licensing exam.

Preferred

  • Bachelors degree
  • 2 years of customer contact experience in a Financial Services Call Center.
  • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
  • Experience cross selling or up-selling products.
  • Auto or Property Insurance experience.

 

Are you a Military Spouse interested in applying?

 

If you’re interested in applying for this position at USAA, please email us.

PLEASE NOTE: YOU MUST ALSO complete the online application process through USAA at the following link: http://bit.ly/1KbnlsQ

 

Announcement #2

Company: USAA

Location: Phoenix, AZ

Job Overview: 

Full Job Title: Customer Service and Sale Representative – (Insurance Policy Service – Auto)

USAA is currently seeking talented Customer Service and Sale Representative (Insurance Policy Service – Auto) for our Phoenix, Arizona call center. The start date for this position is February 1, 2016 and February 15, 2016.

PURPOSE OF JOB

As a Customer Service and Sale Representative (Insurance Policy Service – Auto) for USAA, you will provide member on-boarding, servicing and/or facilitation of product sales through various channels. Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

JOB DUTIES

  • Gathers information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
  • Identifies member events to provide solutions on products and close on product sales that meet the member’s needs and facilitate the member’s financial security.
  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.
  • In the Financial Center, interacts with members face to face to close on product sales.
  • Responds to and complete member requests.

TRAINING SCHEDULE

  • Full schedule availability is needed Monday – Friday, 8:00AM-4:30PM. The total amount of training time lasts for 10 weeks, this includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training and On-the-job-training.
  • You must successfully complete a training program. USAA training programs include classroom instruction, computer-based lessons, and instructor-led activities with systems simulations.
  • Employees attending training are expected to meet USAA’s established standards for performance, attendance and conduct.

WORK SCHEDULE

  • 1130am-8pm 5D40/ M-Sat (TWRF day off) Local time Zone-Time on Application.
  • A 30 percent Shift Premium pay would apply to work hours scheduled after 6pm, Mon-Fri & weekends.

Minimum Requirements

  • High School Diploma or GED equivalent.
  • 2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to-face – or- Bachelors degree.
  • 1+ years experience multi-tasking in a Windows operating systems environment.
  • This position will require a Property and Casualty license. You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states. USAA will provide the study and training environment to assist you with the licensing exam.

Preferred

  • Bachelors degree.
  • 2 years of customer contact experience in a Financial Services Call Center.
  • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
  • Experience cross selling or up-selling products.
  • Auto or Property Insurance experience.

 

Are you a Military Spouse interested in applying?

 

If you’re interested in applying for this position with USAA, please email us.

PLEASE NOTE: You MUST also complete the online application process through USAA at the following link: http://bit.ly/1Q0pvfH

Chapter Spotlight: Tampa   

 

11004608_814085415326976_8284953904426027415_o

As many of you know, Tampa, FL is our headquarters and it was one of the early chapters we started in 2013. In case you’ve ever wondered what it’s like to be involved with one of our chapters, here is a breakdown of what 2015 looked like for In Gear Career – Tampa!

Let me start first by saying a huge thank you to USAA for being the sponsor of our Tampa chapter! We were so grateful they came on board this year to support us! We’d also like to send a big congratulations to USAA for being recognized as a finalist for the Hiring our Heroes Military Spouse Employment and Mentoring Award!

Here are the highlights from sunny Tampa!

January – We kicked off the year with a great chat about personal branding from Adrianna Domingos-Lupher of MSB NewMedia.

February – This was the month we officially announced our fabulous partnership with USAA and we dove head first into our wonderful LeanIn curriculum!

March – We continued with great discussions using our LeanIn curriculum.

April – April was an informal networking social.

June – June was another great networking social giving military spouse professionals the chance to meet one another and support each other as we welcomed many new faces (and saw some great ones leave) through PCS season!

August – Keeping in mind the new folks in the area, August focused on maximizing the local resources available for your job search.

September – In September the chapter dug into the “Art of Networking” because everyone has heard that to find your next big position you should take advantage of networking, but not everyone knows how exactly to dig in! Talking about these topics was also a strategic prep for our October schedule!

October – This month the chapter had the pleasure of taking part in three great events: a full day of networking with MOAA’s Keeping a Career on the Move® followed immediately by a networking reception with Hiring our Heroes on the 15th and on the 29th The Greater Tampa Chamber of Commerce focused their Business After Hours networking event on Veterans and Military Spouses. All of the events were a great way to meet other military spouse professionals, veterans and great members of the Tampa Community.

Many of our chapters follow the great pattern you see here – a mixture of professional development discussions, networking socials and community events to help the military spouse professionals currently living in Tampa meet their peers, learn about their community, and hopefully make connections that will lead to their next great career opportunity!

If you’d like to learn more about where our chapters are located and how you can get in touch with the lead in your area, please visit our Find a Local Chapter page!

Thank you again to USAA for sponsoring our Tampa Chapter (and more)!

USAA Website Thumbnail

Referral Opportunity for Military Spouse Professionals- USAA

 

 

 

 

 

 

 

 

 

 

 

 

usaa_vrt_r_rgb_sld_blu

 

 

 

Company: USAA

Job Overview: 

THIS POSITION HAS BEEN FILLED 

USAA is currently seeking talented current and former Military Spouses/Domestic Partners to join their team as an Financial Foundation Associate – Auto Insurance for Work At Home opportunities for their May 18, 2015 in Columbus, Georgia training class.

As a Financial Foundations Associate – Auto Insurance for USAA you will provide member onboarding, servicing and/or facilitation of product sales through various channels (e.g phone, mail, e-mail, face-to-face). Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

Responsibilities:

  • Gathers information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
  • Identifies member events to provide solutions on products and close on product sales that meet the member’s needs and facilitate the member’s financial security.
  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.
  • Responds to and complete member requests.

Training Hours

  • Availability to attend a minimum of 12 weeks paid structured classroom training on-site in Columbus, Georgia.
  • Training hours will be 8:00am – 4:30pm Monday through Friday with a licensing test during the 2nd week on either Thursday or Saturday.

Work Schedule

  • Availability to work at home Monday through Saturday between the hours of 9:30 am – 6:00 pm for a full time, 5 day, 40 hour work week, to include every Saturday depending on business need.
  • A 30 percent Shift Premium pay would apply to work hours scheduled after 6pm Monday-Friday and Saturdays.

Minimum Requirements

  • Must be a current, or former, military spouse/domestic partner. (USAA Benefits definition of a Domestic Partner is as follows: A Domestic Partner is the same- or opposite-sex adult who is in a continuous, committed, and exclusive relationship with you, and who: (1) is not in any such relationship with any other individual (such as by legal marriage, common law marriage or domestic partnership); (2) is not related by kinship to you to a degree that would preclude marriage in the state in which you are domiciled; (3) has shared a principal residence with you for at least 12 months; and (4) is Financially Interdependent on you.
  • High School diploma (or GED).
  • 2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g. daily) communication with customers via telephone, e-mail and/or face-to-face or Bachelor’s degree.
  • 1+ years experience multi-tasking in a Windows operating system environment.
  • Successful completion of job-related assessment may be required.
  • Current applicable license or ability to obtain within a designated number of attempts and maintenance of applicable licenses.
  • Computer literate in a Windows operating environment.
  • Must be able to sit for extended periods of time at computer.
  • Ability to work in phone intensive environment using headset.
  • Available to attend minimum 12 weeks of on-site training and onboarding in Columbus, Georgia starting May 18, 2015.
  • Ability to work at home full time after training period.
  • Established internet provider.

Preferred 

  • Current Military Spouse/Domestic Partner of a Military Member.
  • Military Spouse/Domestic Partner within the last 3 years.
  • Bachelors degree.
  • 2 years of customer contact experience in a Financial Services Call Center to include 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
  • Inbound phone-intensive/call center environment.
  • Proficient in Microsoft Office tools.
  • Ability to work flexible hours.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Are you a Military Spouse interested in applying?

 

If you’re interested in more information and an direct introduction to the manager at USAA, please email us.

PLEASE NOTE: We will provide an individual referral, but you must ALSO complete the online application process through USAA at the following link: http://bit.ly/1GPulHH

Big Announcement…Part Deux

(Drumroll, please)

Screen Shot 2015-02-24 at 1.01.53 PM
In Gear Career is beyond thrilled to announce that USAA has come on board as a corporate sponsor!

As a small nonprofit organization with big dreams, we are excited to be working with an organization like USAA that has been a leader in Military Spouse hiring for years. This sponsorship will help us to grow the number of our chapters and programs and expand our impact on behalf of military spouses.

Our expected growth is great news because this means more OPPORTUNITY—for you (and you! and you!)!! You probably already know that USAA is a big believer in hiring Military Spouses and veterans and through this sponsorship we are excited to help bring some of those opportunities directly to In Gear Career members. USAA has a presence in many of the same areas we have chapters, so we will work together to make sure military spouses can take advantage of the various positions and exciting programs USAA brings. Spouses in Hampton Roads, VA, Tampa, FL and Colorado Springs, CO: you guys are the lucky ones! The immediate focus of these efforts will start in your areas and expand from there. More information on those opportunities as the year progresses and this sponsorship grows.

So you might be wondering, why did USAA choose to team up with In Gear Career? RELATIONSHIPS. Our local chapter model, social engagement, and our demonstrated ability to create relationships between military spouse professionals and the local communities they’re living in RIGHT NOW is aligned to the USAA mission to serve those who serve—it’s a perfect fit! They are also seeking to elevate the conversation about military spouse employment and they want to strengthen their relationships with military spouse professionals. We plan to help them do just that.

Want to make sure you have the latest and greatest on these programs and our relationship with USAA? Have a friend in one of the focus areas listed above that needs to know more? Make sure you’re following In Gear Career and USAA on social media (links below) and sign up for the In Gear Career newsletter.

USAA                                                                In Gear Career

FB: www.facebook.com/USAA                         FB: www.facebook.com/InGearCareer

               @USAA                                                                @InGearCareer

                LinkedIn                                                                    LinkedIn

 

We are so excited to see how this partnership grows! A giant thank you to USAA for sponsoring In Gear Career!

 

signature APC

Executive Director