Referral Opportunity for Military Spouse Professionals- USAA

 

 

 

 

 

 

 

 

 

 

 

 

usaa_vrt_r_rgb_sld_blu

 

 

 

Company: USAA

Job Overview: 

THIS POSITION HAS BEEN FILLED 

USAA is currently seeking talented current and former Military Spouses/Domestic Partners to join their team as an Financial Foundation Associate – Auto Insurance for Work At Home opportunities for their May 18, 2015 in Columbus, Georgia training class.

As a Financial Foundations Associate – Auto Insurance for USAA you will provide member onboarding, servicing and/or facilitation of product sales through various channels (e.g phone, mail, e-mail, face-to-face). Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

Responsibilities:

  • Gathers information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
  • Identifies member events to provide solutions on products and close on product sales that meet the member’s needs and facilitate the member’s financial security.
  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.
  • Responds to and complete member requests.

Training Hours

  • Availability to attend a minimum of 12 weeks paid structured classroom training on-site in Columbus, Georgia.
  • Training hours will be 8:00am – 4:30pm Monday through Friday with a licensing test during the 2nd week on either Thursday or Saturday.

Work Schedule

  • Availability to work at home Monday through Saturday between the hours of 9:30 am – 6:00 pm for a full time, 5 day, 40 hour work week, to include every Saturday depending on business need.
  • A 30 percent Shift Premium pay would apply to work hours scheduled after 6pm Monday-Friday and Saturdays.

Minimum Requirements

  • Must be a current, or former, military spouse/domestic partner. (USAA Benefits definition of a Domestic Partner is as follows: A Domestic Partner is the same- or opposite-sex adult who is in a continuous, committed, and exclusive relationship with you, and who: (1) is not in any such relationship with any other individual (such as by legal marriage, common law marriage or domestic partnership); (2) is not related by kinship to you to a degree that would preclude marriage in the state in which you are domiciled; (3) has shared a principal residence with you for at least 12 months; and (4) is Financially Interdependent on you.
  • High School diploma (or GED).
  • 2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g. daily) communication with customers via telephone, e-mail and/or face-to-face or Bachelor’s degree.
  • 1+ years experience multi-tasking in a Windows operating system environment.
  • Successful completion of job-related assessment may be required.
  • Current applicable license or ability to obtain within a designated number of attempts and maintenance of applicable licenses.
  • Computer literate in a Windows operating environment.
  • Must be able to sit for extended periods of time at computer.
  • Ability to work in phone intensive environment using headset.
  • Available to attend minimum 12 weeks of on-site training and onboarding in Columbus, Georgia starting May 18, 2015.
  • Ability to work at home full time after training period.
  • Established internet provider.

Preferred 

  • Current Military Spouse/Domestic Partner of a Military Member.
  • Military Spouse/Domestic Partner within the last 3 years.
  • Bachelors degree.
  • 2 years of customer contact experience in a Financial Services Call Center to include 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
  • Inbound phone-intensive/call center environment.
  • Proficient in Microsoft Office tools.
  • Ability to work flexible hours.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Are you a Military Spouse interested in applying?

 

If you’re interested in more information and an direct introduction to the manager at USAA, please email us.

PLEASE NOTE: We will provide an individual referral, but you must ALSO complete the online application process through USAA at the following link: http://bit.ly/1GPulHH

Referral Available for Military Spouse Professional: Chief Financial Officers Council, U.S. General Services Administration

Job Opportunity – Performance Manager
Chief Financial Officers Council, U.S. General Services Administration

 

The Chief Financial Officers (CFO) Council is a government-wide organization of the CFOs and Deputy CFOs of the largest Federal agencies, senior officials of the Office of Management and Budget and the Department of the Treasury, who work collaboratively to improve financial management in the U.S. Government.  The CFO Council Performance Manager position provides project management, analytical support and logistical coordination for the CFO Council. In conjunction with the Office of Federal Financial Management (OFFM) at OMB, this position is essential for helping the CFO Council to set strategic priorities, conduct analysis on critical issues – including Federal spending transparency, real property, financial shared services, improper payments, grants management, internal controls, financial reporting, debt collection, and workforce development – and provide the CFO Council with the capacity to achieve tangible outcomes that improve financial management across the Federal government.

The CFO Council Performance Manager will work with OFFM and other CFO Council staff to effectively support the Council, including managing meetings, events, projects, budget, staff and contractors; establishing communication and collaboration systems, and implementation of Federal policies and initiatives. The position will conduct quantitative and qualitative analysis of issues and policies to understand their impact on federal agencies. The role will also involve frequent written and oral communication with senior officials across federal government on substantive and logistical issues, requiring strong presentation/communication skills and an acute attention to detail. The Performance Manager will also act as a resource for CFOs and their staff, gathering feedback and identifying best practices in Federal financial management, overseeing CFO Council operations, and related topics.

 

Skills and Experience Required

  1. At least three to five years of experience with – and knowledge of – financial management issues, such as internal controls, financial reporting, risk management, financial shared services, budgeting, debt collection and real property. Experience with Federal financial management issues is preferred but not required.
  2. Advanced experience in program management and performance improvement.
  3. Ability to coordinate diverse teams to accomplish a common objective.
  4. Superior judgment and demonstrated ability to achieve consensus among parties who often have differences, competing interests, and constraints.
  5. Broad understanding of management, budget, regulatory, and other processes inside large, complex organizations, governmental or otherwise.
  6. Demonstrated superior analytical ability and progressively responsible and effective experience in identifying and resolving difficult problems. Superior skills and ability to apply these techniques and resources to analysis of assigned areas.
  7. Demonstrated flexibility and versatility in responding rapidly to varying, often time-pressured, assignments. Ability to move rapidly and confidently into complicated issues.
  8. Demonstrated ability to understand new areas quickly and thoroughly, to develop methods of approaching difficult challenges and to reason logically from the facts available.
  9. Ability to establish and maintain effective working relationships at the highest levels of an organization and across multiple stakeholders.
  10. Superior skill in synthesizing voluminous materials, and in clearly presenting ideas, conclusions, and recommendations, both orally and in writing.
  11. Ability to plan, conduct and facilitate effective meetings of senior officials through collaborative exchange and clear value delivery.

This is an excellent opportunity for someone who is creative, analytical, detail-oriented, thrives in a fast-paced environment, and has an interest in financial management issues. The position is a two-year term appointment, renewable for an additional two years based on performance. The position’s salary will be at the GS-13 or GS-14 level. The candidate must be a US citizen.

Are you a Military Spouse interested in applying?

 

If you’re interested in more information and an direct introduction to someone in the organization, please email us.