Company: USAA

Job Overview:

THIS POSITION HAS BEEN FILLED

USAA is currently seeking talented current and former Military Spouses/Domestic Partners to join their team as an Financial Foundation Associate - Auto Insurance for Work At Home opportunities for their May 18, 2025 in Columbus, Georgia training class.

As a Financial Foundations Associate - Auto Insurance for USAA you will provide member onboarding, servicing and/or facilitation of product sales through various channels (e.g phone, mail, e-mail, face-to-face). Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.

Responsibilities:

• Gathers information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
• Identifies member events to provide solutions on products and close on product sales that meet the member’s needs and facilitate the member’s financial security.
• Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.
• Responds to and complete member requests.

Training Hours

• Availability to attend a minimum of 12 weeks paid structured classroom training on-site in Columbus, Georgia.
• Training hours will be 8:00am - 4:30pm Monday through Friday with a licensing test during the 2nd week on either Thursday or Saturday.

Work Schedule

• Availability to work at home Monday through Saturday between the hours of 9:30 am - 6:00 pm for a full time, 5 day, 40 hour work week, to include every Saturday depending on business need.
• A 30 percent Shift Premium pay would apply to work hours scheduled after 6pm Monday-Friday and Saturdays.

Minimum Requirements

• Must be a current, or former, military spouse/domestic partner. (USAA Benefits definition of a Domestic Partner is as follows: A Domestic Partner is the same- or opposite-sex adult who is in a continuous, committed, and exclusive relationship with you, and who: (1) is not in any such relationship with any other individual (such as by legal marriage, common law marriage or domestic partnership); (2) is not related by kinship to you to a degree that would preclude marriage in the state in which you are domiciled; (3) has shared a principal residence with you for at least 12 months; and (4) is Financially Interdependent on you.
• High School diploma (or GED).
• 2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g. daily) communication with customers via telephone, e-mail and/or face-to-face or Bachelor’s degree.
• 1+ years experience multi-tasking in a Windows operating system environment.
• Successful completion of job-related assessment may be required.
• Current applicable license or ability to obtain within a designated number of attempts and maintenance of applicable licenses.
• Computer literate in a Windows operating environment.
• Must be able to sit for extended periods of time at computer.
• Ability to work in phone intensive environment using headset.
• Available to attend minimum 12 weeks of on-site training and onboarding in Columbus, Georgia starting May 18, 2015.
• Ability to work at home full time after training period.
• Established internet provider.

Preferred

• Current Military Spouse/Domestic Partner of a Military Member.
• Military Spouse/Domestic Partner within the last 3 years.
• Bachelors degree.
• 2 years of customer contact experience in a Financial Services Call Center to include 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
• Inbound phone-intensive/call center environment.
• Proficient in Microsoft Office tools.
• Ability to work flexible hours.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Are you a Military Spouse interested in applying?