Referral Opportunity for Military Spouse Professionals- USAA

















Company: USAA

Job Overview: 


USAA is currently seeking talented current and former Military Spouses/Domestic Partners to join their team as an Financial Foundation Associate – Auto Insurance for Work At Home opportunities for their May 18, 2015 in Columbus, Georgia training class.

As a Financial Foundations Associate – Auto Insurance for USAA you will provide member onboarding, servicing and/or facilitation of product sales through various channels (e.g phone, mail, e-mail, face-to-face). Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.


  • Gathers information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
  • Identifies member events to provide solutions on products and close on product sales that meet the member’s needs and facilitate the member’s financial security.
  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.
  • Responds to and complete member requests.

Training Hours

  • Availability to attend a minimum of 12 weeks paid structured classroom training on-site in Columbus, Georgia.
  • Training hours will be 8:00am – 4:30pm Monday through Friday with a licensing test during the 2nd week on either Thursday or Saturday.

Work Schedule

  • Availability to work at home Monday through Saturday between the hours of 9:30 am – 6:00 pm for a full time, 5 day, 40 hour work week, to include every Saturday depending on business need.
  • A 30 percent Shift Premium pay would apply to work hours scheduled after 6pm Monday-Friday and Saturdays.

Minimum Requirements

  • Must be a current, or former, military spouse/domestic partner. (USAA Benefits definition of a Domestic Partner is as follows: A Domestic Partner is the same- or opposite-sex adult who is in a continuous, committed, and exclusive relationship with you, and who: (1) is not in any such relationship with any other individual (such as by legal marriage, common law marriage or domestic partnership); (2) is not related by kinship to you to a degree that would preclude marriage in the state in which you are domiciled; (3) has shared a principal residence with you for at least 12 months; and (4) is Financially Interdependent on you.
  • High School diploma (or GED).
  • 2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g. daily) communication with customers via telephone, e-mail and/or face-to-face or Bachelor’s degree.
  • 1+ years experience multi-tasking in a Windows operating system environment.
  • Successful completion of job-related assessment may be required.
  • Current applicable license or ability to obtain within a designated number of attempts and maintenance of applicable licenses.
  • Computer literate in a Windows operating environment.
  • Must be able to sit for extended periods of time at computer.
  • Ability to work in phone intensive environment using headset.
  • Available to attend minimum 12 weeks of on-site training and onboarding in Columbus, Georgia starting May 18, 2015.
  • Ability to work at home full time after training period.
  • Established internet provider.


  • Current Military Spouse/Domestic Partner of a Military Member.
  • Military Spouse/Domestic Partner within the last 3 years.
  • Bachelors degree.
  • 2 years of customer contact experience in a Financial Services Call Center to include 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
  • Inbound phone-intensive/call center environment.
  • Proficient in Microsoft Office tools.
  • Ability to work flexible hours.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Are you a Military Spouse interested in applying?


If you’re interested in more information and an direct introduction to the manager at USAA, please email us.

PLEASE NOTE: We will provide an individual referral, but you must ALSO complete the online application process through USAA at the following link:

Big Announcement…Part Deux

(Drumroll, please)

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In Gear Career is beyond thrilled to announce that USAA has come on board as a corporate sponsor!

As a small nonprofit organization with big dreams, we are excited to be working with an organization like USAA that has been a leader in Military Spouse hiring for years. This sponsorship will help us to grow the number of our chapters and programs and expand our impact on behalf of military spouses.

Our expected growth is great news because this means more OPPORTUNITY—for you (and you! and you!)!! You probably already know that USAA is a big believer in hiring Military Spouses and veterans and through this sponsorship we are excited to help bring some of those opportunities directly to In Gear Career members. USAA has a presence in many of the same areas we have chapters, so we will work together to make sure military spouses can take advantage of the various positions and exciting programs USAA brings. Spouses in Hampton Roads, VA, Tampa, FL and Colorado Springs, CO: you guys are the lucky ones! The immediate focus of these efforts will start in your areas and expand from there. More information on those opportunities as the year progresses and this sponsorship grows.

So you might be wondering, why did USAA choose to team up with In Gear Career? RELATIONSHIPS. Our local chapter model, social engagement, and our demonstrated ability to create relationships between military spouse professionals and the local communities they’re living in RIGHT NOW is aligned to the USAA mission to serve those who serve—it’s a perfect fit! They are also seeking to elevate the conversation about military spouse employment and they want to strengthen their relationships with military spouse professionals. We plan to help them do just that.

Want to make sure you have the latest and greatest on these programs and our relationship with USAA? Have a friend in one of the focus areas listed above that needs to know more? Make sure you’re following In Gear Career and USAA on social media (links below) and sign up for the In Gear Career newsletter.

USAA                                                                In Gear Career

FB:                         FB:

               @USAA                                                                @InGearCareer

                LinkedIn                                                                    LinkedIn


We are so excited to see how this partnership grows! A giant thank you to USAA for sponsoring In Gear Career!


signature APC

Executive Director

Military Spouse’s Guide to Federal & Contractor Employment

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Not surprisingly, we get a lot of questions from Military Spouse professionals regarding Federal Employment. Working in the Federal sector can be a great career path for some and certainly offers some opportunity for portability.

For Military Spouses in particular, however, there are considerations that should be taken into account when deciding to pursue a federal job:

How do I decide if federal employment is right for me?

Am I guaranteed a position in our new location when we PCS?

Do I qualify for Military Spouse Preferece? Can I use it more than once?

How do I write a federal resume?

In 2013, with generous sponsorship from the U.S. Chamber of Commerce Foundation, In Gear Career published the Military Spouse’s Guide to Federal & Contractor employment.

The guide is available to download free!

Download the guide here


Have you used Military Spouse Preference? Do you have additional questions regarding federal employment we can answer? Leave a comment!

In Gear Career Chapter Locations for Military Spouse Professionals as of May 12, 2014



Kaitlin Leonard, Dann Spann, Monica Roy



Sue Lowe



Shelly Habeck, Kelly Coughlan, Kim Eldred



Sarah Stowell



Amanda Crowe



Zuleika Hernandez, Kelly Wilke



Jill Warning



Lindsay Teplesky, Christie Nix



Danielle Cournia, Josie Beets KENTUCKY – FT KNOX

Michelle Campbell



Amy Bontrager



Susan Woodson Pilley, Megan Stainbrook



Tammy Meyer



Katie Christy



Kathleen Foley



Anna Startzell



Allison Treloar



Katherine Adler, Pamela Alvarado










Fort Stewart



San Antonio


Bethesda/Ft. Meade



Various sub-chapters


To start a chapter in your location, email us at for more information!

The Must-Have Resource for the Career-Minded Military Spouse

With nearly 70% of open jobs filled by referral, having a professional network is essential to a successful career, no matter what stage we’re in: actively looking for a new job, considering a return to the workforce in the near future, or happily employed.

The frequent relocations associated with the military lifestyle make it particularly challenging for career-minded military spouses to build this essential network of professional contacts—contacts that can open the door to unadvertised job openings.

Each time we PCS to a new duty station, we often have to start from scratch to find employment commensurate with advanced education and experience. And even though we may be surrounded by the spouse community at large, being a military spouse with career ambitions can sometimes be frustrating and isolating.

That’s why we’re here to help.

In Gear Career is a nonprofit organization dedicated to improving the quality of life, morale, and stability of military families by enabling military spouses to seek and obtain professional employment alongside their service members.

Through our local chapters, website, and social media channels, we offer career-minded military spouses like you opportunities to:

  • build your professional network and advance your job search by connecting you with local business leaders
  • expand your knowledge though career resources and professional development opportunities
  • be a part of a supportive community of like-minded spouses to who understand the challenges of balancing a professional career with the demands of a military lifestyle.

You’ll find advice tailored to the needs of military spouse professionals, tips and tricks to help you get ahead in your career, and much more.

In Gear Career currently has more than 16 local chapters throughout the U.S. and Europe, with more planned for 2014.

Join Us – Find Your Local Chapter

Take charge of your career! Get started by creating your FREE account here.